The following items were either presented by a speaker in conjunction with one of our itSMF Houston meetings, or supplied by an ITSM authority for purposes of general interest and education.

While endorsement of the content by the itSMF USA or itSMF Houston is not implied, we feel the materials to be of value and make them available for the promotion of knowledge about IT Service Management.

Past Meetings

November 7, 2008 — Meeting theme: the IT Service Catalog and ITIL® v3 Service Catalog Management; keynote speaker Michele Bonner of Austin Energy

August 21, 2008 — Meeting theme: the Service Transition processes of Change and Release & Deploy; keynote speaker Haskell Moore, Release Manager for BP's Information Technology and Services

Featured Items

"ITIL® Version 3 Road Show," authored by the IT Service Management Forum International. PDF file; 4.7Mb.

"Global Service Management in Philips Lighting," by Julius Tomei, Senior Director and CIO. PowerPoint file; 1.3Mb.

"Frameworks for IT Management," by Mart Rovers, President, InterProm USA. PDF file; 578Kb. Also available is an audio recording of this presentation in MP3 format; 19.2Mb.

"Successfully Implementing ITSM Tools," by Mart Rovers, President, InterProm USA. PDF file; 693Kb. Also available is an audio recording of this presentation in MP3 format; 26.8Mb.

"The 6th Annual itSMF Conference & Expo," a preview of the event in Salt Lake City, September 18 through 20. PowerPoint file; 3.3Mb.

"Organizational Change Management & Quick ITIL Wins," by itSMF President, Jean Ritala. PDF file; 167Kb.

"An Example Pain/Gain Table," by Jean Ritala, and supplied in conjunction with her presentation listed above. PDF file; 22Kb.

"The World of IT Service Management: the Past, Present, and Future of ITIL," by Pink Elephant CEO, David Ratcliffe. PDF file; 165Kb.

"Almost Everything You Want to Know about the itSMF," by Ken Wendle, itSMF president emeritus. PowerPoint file; 1.1Mb.

"Introduction to IT Governance," edited by Ken Wendle. This is an itSMF Advisory Board Paper published July 13, 2005 (version 1.0.3). PDF file; 68Kb.

"An Introductory Overview of ITIL," by Colin Rudd, et al. Commonly referred to simply as "The Pocket Guide," the itSMF has made this this PDF copy of the 40-page pamphlet available free of charge. PDF file; 3Mb.

"ITIL: 4 Experts Share Keys to Success,"an article from Baseline Magazine, by Jean Ritala, Suresh Kumar, Ed Holub, and Robert Stroud, published July 31, 2006.
 

Content for the itSMF Houston's Articles & Archives comes primarily from material presented at itSMF general meetings and conferences. These are posted most often in PDF or Microsoft PowerPoint format. The format of each file is indicated in its individual listing.

As a secondary source, we sometimes receive articles, white papers, research briefs, or training guides written by ITSM authorities or industry-recognized leaders. While we don't actively solicit submissions of material outside of our normal speaker bureau channels, in the spirit of knowledge-sharing with our members we will consider items that might be of general interest. By definition, we will not consider content that is vendor-centric, or framed around a specific agenda beyond general education.

If you have work that you would like us to consider for publication here, please visit our "Contact Us" page and select the appropriate contact category. If you would like to discuss any of the material posted in this Articles & Archives section, please feel free to do so in the Forums.